• Report a baggage incident

REPORT A BAGGAGE INCIDENT

Did your baggage not arrive on your flight or is it damaged?

Please fill in this form and we will respond within 21 working days and do everything we can to resolve the problem.

 

Traveler information

Your flight

Your baggage

Documents required

One file only.
4 MB limit.
Allowed types: jpg, jpeg, gif, png, txt, doc, docx, xls, xlsx, pdf, ppt, pptx, pps, odt, ods, odp.
One file only.
2 MB limit.
Allowed types: jpg, jpeg, gif, png, txt, doc, docx, xls, xlsx, pdf, ppt, pptx, pps, odt, ods, odp.
One file only.
4 MB limit.
Allowed types: jpg, jpeg, gif, png, txt, doc, docx, xls, xlsx, pdf, ppt, pptx, pps, odt, ods, odp.
Maximum 2 files.
4 MB limit.
Allowed types: jpg, jpeg, gif, png, txt, doc, docx, xls, xlsx, pdf, ppt, pptx, pps, odt, ods, odp.