Special deal
Your next flight
Group quotation
Preparing a group trip? Want to prepare it with peace of mind? Please fill in the form below to obtain a personalized price quotation.
Condition to benefit from a "GROUP" rate: 10 passengers travelling on the same dates and on the same flights.
My booking
Manage a booking, request a special meal, select a seat, book an additional service, update personal details?
All this is possible thanks to the management of your online booking!
REFUND / CREDIT NOTE
You wish to cancel a trip before departure or your flight has been cancelled?
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First, contact us to cancel your booking
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Then fill in the form below:
➜ Refund request -
To check the status of your request, you can go to your customer account online
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For additional information, you can check our FAQ
Any request for cancellation or refund of a ticket purchased from a travel agency other than Aircalin office (or online) must be made directly with the travel agency concerned.
Your last flight
Baggage incident
Your baggage is delayed
At the airport:
- Report your baggage incident by clicking here.
- You will receive a confirmation email with your baggage incident report number.
After leaving the airport and within 7 days:
- Complete the baggage incident form to report your baggage incident to our Aircalin customer service department using your report number.
- Our customer service department will follow up on your baggage incident and contact you as soon as possible.
Your baggage is missing
At the airport, before leaving the arrivals area:
- Fill out the customs declaration form available at the baggage service counter in the arrivals area and provide your keys or suitcase code (in accordance with customs regulations).
- Report your baggage incident click here.
- You will receive a confirmation email with your baggage incident report number.
After leaving the airport and within 48 hours:
- Complete the baggage incident form to report your baggage incident to our Aircalin customer service department using your declaration number.
- Track your baggage by clicking here.
To find out the steps involved in locating your baggage, click here.
Delayed bag
Aircalin is linked to an international baggage tracing system allows us to locate the majority of delayed baggage.
To track your missing baggage, enter your baggage incident report number below (10 characters, e.g., NOUSB12345).
Claim
Do you wish to make a suggestion, provide a compliment or make a claim? Do you need a travel certificate?
We're here to help.
This form is not intended to assist you with your travel plans or future bookings.
If you are due to travel soon and need help with a booking, Please contact us here.
Contacts
Our contacts
You need information to prepare your journey easily? You wish to have information concerning your reservation? You wish to contact us to organise your journey on our lines?
Our teams answer your questions at the following address and phone number.
Your personal data
Would you like to access or modify your personal data?
With its Privacy Policy, Aircalin makes every effort to guarantee the protection of your personal data, some of which are necessary to obtain an airline ticket.